Refund policy

A&M Black Premium – Return, Refund & Replacement Policy

Effective Date: 20 July 2026

At A&M Black Premium, customer satisfaction is important to us. Please read our return policy carefully before placing an order on AMblackpremium.in.

Eligible Returns

We accept return or replacement requests only for:

- Product damaged during transit.
- Wrong product received.
- Incorrect size received (if the size delivered does not match the size ordered).

We do not accept returns for:

- Change of mind.
- Personal preference.
- Customer ordered the wrong size.
- Minor color variations due to screen settings.
- Used, washed, or damaged products.

Mandatory Unboxing Video

A single, continuous, unedited unboxing video is mandatory for all return or replacement requests.

The video must:

- Start before opening the sealed package.
- Clearly show the shipping label.
- Show the package being opened without any cuts or edits.
- Clearly show the damaged product, wrong product, or incorrect size received.

Claims without a valid unboxing video will not be accepted.

Claim Time Limit

All claims must be reported within 24 hours of delivery.

Product Condition

The product must be:

- Unused and unwashed.
- In its original packaging.
- Returned with all original tags, accessories, and free gifts (if any).

Replacement & Refund

- Approved claims will normally be resolved with a replacement.
- If a replacement is unavailable, a refund may be issued at the company's discretion.
- Approved refunds will be processed within 5–7 business days.

Order Cancellation

Orders cannot be cancelled after they have been packed or dispatched.

Verification

A&M Black Premium reserves the right to verify all claims. The company's decision after verification will be final.

To request a return or replacement, please provide:

- Order Number
- Continuous unboxing video
- Brief description of the issue

Failure to provide the required evidence within the specified time may result in rejection of the claim.